So you call the credit card company, and the first thing that the nice lady on the recording asks for is your account number.
"Please say or enter your account number."
This seems reasonable, and you think:
"Oh! I can say it, and the computer will understand what I say! That's so cool!"
So you try saying it, and the computer doesn't understand you, and says:
"I'm sorry, I did not understand you. Please try again."
So you try again, and it still doesn't work. Dissappointed by the overhyped technology, you use the phone key pad. You enter your account number, and it doesn't work. You enter your account number again to see if you entered it wrong, but no... you had it right, and you know it! And yet, the phone still doesn't have your account number.
Finally it works. Halle-freakin-lujah!! They finally have my account number! All that for an account number!!! So now you're in. And, inevitably, you've spent so much time trying to penetrate the system, that now you've forgotten why you called. And while you're trying to remember, your time expires, and you get routed to customer service... which isn't all bad, because that's where you wanted to be in the first place. Sweet. So now someone answers the phone... and by they way, they sound like they're really excited about their job. And what's the first thing they ask you?
"May I please have your account number?"
AAAAHHHHHHH!!!!!!